You get by obtaining the paperwork and copies of everything sent. I had everything when conversing with a rep in particular person. He informed me that the features and selections were not A part of any promo, and described how Telus was having flooded with most of these difficulties.
I happen to be a Telus customer considering the fact that 2001. I moved to my new area in August of 2020 and I am however expecting an optik TV box that I experienced ordered ideal soon after I moved in.
I received the very same contact.She said her identify was Jennifer Smith and had a thick accent. I have immediately reset my koodo password and cancelled my charge card. She had my telus etc. account number presently.
Update Very last name just after marriage Hey does any person know how to update your very last identify? I've requested a couple of
Have you ever attempted working with the online Chat? Go online to My TELUS plus the the Chat icon will probably be with the lessen proper on the window. Respond to the questions about what type of aid you require then keep replying for the bot with "I want to speak to somebody" right until the bot gives up and passes the Chat to a person.
I am looking for the telephone number to connect with to speak into a consultant and wanting to know when they are available in the weekend. I need to make payment preparations and tried to on chat, however they instructed me I should call.
They can be, in my opinion, rip-off artists that are leading to Telus and their customers Serious disappointment, Together with the intent of rising their commissions or sales bonuses at the expenditure of Some others.
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The scammer known as this morning from the range 17787193836. It was a woman. She provided me to vary my phones into a loyalty system which was a means improved offer than what I've now.
I spend about $4500 a calendar year with Telus. In January I got an outside digicam for $seven/thirty day period but regretted it and needed to return it. It absolutely was new during the box - only plugged in to test it. Following a couple hours waiting around the telephone I realized that there is a $340 price to cancel. That is a ton for just a $fifty digital camera. I pleaded Using the agent to waive the payment since I am a faithful customer for thus extended. He claimed a supervisor will connect with to discuss. Nobody referred to as back. Per month later on I tried once again. Last but not least, in April, immediately after 8 hours to the cellphone concerning this concern as much as that point, I gave my ultimatum… waive the significant cancellation rate or I cancel all of the services with Telus and go some place else. No. So, I cancelled almost everything. A disgrace, simply because I haven't had a single issue While using the Tv set, internet, or mobile phones and appreciated Telus… for more than fourteen years. Although the $seven charge persisted. Sigh. Extra several hours around the cell phone. Why is this the sole way to speak? It is so annoying and a colossal squander of your time.
Simply just kind the small print of your inquiry inside a information and it will be sent to Telus technical support some human agent. Messaging Here's asynchronous (non-live), so that you can shut the app or go about your day when the agent performs toward discovering you a resolution.
I guess I'm just outdated, but I remember a time when you may phone a business, speak with a human devoid of sitting down on maintain for hrs, and really get customer service. Many thanks Telus for a wonderful customer knowledge.
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The TELUS crew acknowledges that our work spans numerous Territories and Treaty places and we're grateful for the traditional Know-how Keepers and Elders who're with us these days, all those who have absent just before us and the youth that inspire us.
In the approaching months and months, we are going to be Doing the job to broaden the products and solutions and services supported, so maintain checking back again for updates.